Frequently Asked Questions
Subscriber Privacy - Frequent Questions
What is this Subscriber Privacy Notice that I received?
The Federal Communications Commission (FCC) requires us to periodically notify customers about the rules and regulations covering what type of customer information we may collect, how it is used and what your rights are. This notice is mailed to current customers once a year and provided to new customers with their installation packet. You can also review this notice by clicking on this link: Subscriber Privacy Notice. The notice does not require you to take any action.
What kind of customer information do you keep?
In order to provide quality service, we keep information such as your name, address, telephone number, social security number, credit, billing and payment information, damage and security deposits, maintenance and repairs, what equipment you have, pay-per-view events you ordered, and customer satisfaction research. The Subscriber Privacy Notice provided on this website and mailed to current customers once a year, gives more detail on the information we maintain.
How do you use the information you keep about your customers?
We use the basic customer account information to keep you informed about your service, to make sure you are properly billed for services you receive, for tax and accounting purposes and for telemarketing or other information calls based on the services you subscribe to and your buying history.
Who do you share customer information with?
We have very strict guidelines on the release of customer information. We only provide access to this information to employees who need to know for installation, service, repair, billing and certain marketing functions. We also provide access to this information to authorized government tax or regulatory authorities and other legal entities that have a legal right to inspect our books and records.
Do you give my name to direct mail services?
Unless you object, Federal law allows us to disclose to advertisers your name, address and the information on your subscription services. The information we disclose cannot include the extent of your viewing or use of a particular service. If you do not want this information released to advertisers, or if you do not want to receive information about special offers from other third parties, you may call us at 888-495-2881 or you may notify us in writing at:
Windjammer Cable
2635 Meridian Parkway
Box 140
Durham, NC 27713
Can I get a copy of the information you have about me?
We can arrange an appointment during regular business hours for you to come see the information we have on your customer record. The law requires that you give us 30 days notice to review your customer record in person. We are not allowed to mail or fax this information. You can inform us of your desire to review your account information by calling us at 888-495-2881 or by writing to us at:
Windjammer Cable
2635 Meridian Parkway
Box 140
Durham, NC 27713
