Billing Overview
Paying your bill shouldn't be an ordeal. Nor should finding the information you need to understand it.
Our billing policies are forumulated for honesty and transparency. So if you have questions - just ask.
How your bill is timed - We begin charging within 24 hours after your service is installed. The service amount is billed in advance, so your initial payment at the time of installation will cover the time before your first regularly-scheduled payment.
Rates - We try to keep them fair and competitive.
Credit for full service outage - When you lose your picture or sound, and it's not caused by you or your television set, we'll issue you a credit when you request one. Please call our offices at 888-495-2881.
Late fee policy - Note the payment due date indicated on your billing statement. That is when your payment should reach us. We will charge a late fee on outstanding balances that don't reach us within 10 days from the payment due date.
Reactivating your account when you've been disconnected for non-payment - We want to keep you as a customer, so Windjammer will make every effort to collect a past-due account before we disconnect it. We have several payment options and plans to help our customers who've fallen behind in their payments. If you're in arrears, pleawe call our office at 888-495-2881 to make payment arrangements when you get a past due notice.
If your service is disconnected for non-payment we will ask you to pay all past due balances, plus a reconnection fee and an additional month in advance prior to reconnecting.
Collections - We may charge administrative or collection fees on past due accounts.
Please Note: Initial recurring payment set-up can take up to two billing cycles to become effective. Please continue to review your monthly statements to verify the recurring payment was applied to your account.
