Windjammer Cable

It's not: "Don't try this at home."  It's "Let us help you try this at home." And if you can't fix it yourself, Windjammer is standing by.

Windjammer wants your cable experience to be smooth sailing, but occasionally, you may experience reception problems. Sometimes there's a quick fix that you can do yourself.

Picture Problems

Before you call Windjammer with a picture problem, we suggest going throught this short list of easy-to-solve problems:

1. Is everything connected properly, plugged in and turned on? It may sound elementary, but check your TV, VCR and converter box to make sure. Get easy-to-follow installation instructions for digital cable.
2. Do you have a wall switch that controls power to your equipment? Check to make sure it's turned on.
3. Check to see if other electrical equipment in the room is working properly.
4. Make sure all the cable connections are tight.
5. Check to confirm that your TV and/or VCR setting is on Channel 3.
6. Make sure your TV or VCR is in its proper operating mode.
7. Is there a power failure in the neighborhood? Also see if any neighborhood construction might have caused a problem.
8. Are you experiencing the same problem on all or just one of the channels?
9. Check any other TVs with cable connections to make sure they aren't experiencing the same problems.

Here are some common TV picture problems and their solutions:

• No picture 
  • Is the channel setting on both your converter/terminal and your TV set on Channel 3?
  • Check the brightness/contrast control on your TV set to make sure it hasn't accidentally been turned down.
  • Check your online and onscreen program guides to make sure your chosen channel is broadcasting at this time.
  • Check to see if the channel puts up a "Channel Difficulties" announcement.
• Normal picture but no color, wavy lines or buzzing sound - Adjust the fine tuning on your TV set.
• Dark picture - Adjust the brightness or contrast controls on your TV set.
• Rolling picture - Adjust the vertical hold control on your TV set.
• Picture leaning to one side - Adjust the horizontal hold on your TV set.
• Shrinking picture
  • A circuit in your TV set may be overloaded.
  • The local electric company may have temporarily cut back your power.
• Networks appear on the wrong channel setting - if you have a terminal/converter box, make sure both your TV and VCR are both set to Channel 3.
• A vertical bar tracks through your picture - Call us at 888-495-2881 for help.
• A horizontal bar tracks through your picture - Call us at 888-495-2881  for help.
• Snowy picture and/or hissing sound - Call us at 888-495-2881 for help.
• Digital lines in your picture don't respond to fine tuning controls - Call us at 888-495-2881 for help.
• Can't tune in the channel you want - Make sure parental controls aren't blocking you.
• Remote isn't responding
  
  • Your batteries may need to be replaced. Get information about how to change remote batteries.
  • Make sure there's nothing obstructing a clear line-of-sight between your remote and the terminal/converter box.

Sound problems

Here are some common sound problems and possible solutions:

• No sound - Check the "Mute" button to make sure it hasn't accidentally turned off the sound.
• Buzzing sound - Adjust the fine tuning controls on your set.
• Noisy sound on one channel - Check your cable connection to make sure it is tight.
• Sound on only one stereo speaker - You may have a loose cable connection. Tighten it up and make sure that there are no damaged wires or plugs.
• Sound not coming in stereo - Turn up the volume on your terminal/converter until you see a "Best Stereo" message on your screen; then adjust the TV volume.

If you're still experiencing sound problems, call Windjammer at 888-495-2881.

Digital Music Problems

• No sound
  • Make sure your sound system is set up properly for digital audio.
  • Check your sound system's volume level, input selector and tape monitor to make sure the settings are correct.
• Sound from only one speaker
  • Make sure the balance control on your amplifier is set properly.
  • Check that your balance control is set correctly between right/left speakers.
  • Make sure your audio cables are connected properly and are connected to the correct L/R output jacks on both your terminal and your system's amplifier.
• No digital music screen visible on TV - While you may be able to hear Music Choice programming without turning on your TV, if you want to view the screens you must also have your TV set on.

If you're still experiencing sound problems, call Windjammer at 888-495-2881.