Troubleshooting

Windjammer's crew works hard to make sure your service is trouble-free. But if things get rough, there are things you can do:

Help yourself with these handy tips - information about repair, maintenance and related issues.

Policies - information about repair, maintenance and other, related issues.

Frequently Asked Questions (FAQs) - Your question may have been asked before; this is a collection of some commonly-asked questions - and answers - about troubleshooting and repair issues.

Sun outages (solar interference) - Why the sun affects your cable TV service.

On Time Service Guarantee - Because we know your time is valuable, if we're not on time for your scheduled service appointment, Windjammer will credit $20.00 toward your next monthly bill, if you request it.

If you experience any difficulty that you are unable to resolve yourself, if you need help with your cable equipment or need to report a service disruption, please call us at 888-495-2881.

Help Yourself

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It's not: "Don't try this at home." It's "Let us help you try this at home." And if you can't fix it yourself, Windjammer is standing by.

Policies

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Windjammer doesn't want you to be without service. Our policies are designed to help keep our system and your service in ship-shape.

Sun Outages - Solar Interference

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Sun Outages are a good example of how Mother Nature and technology can conflict - and Mother Nature wins.

On Time Service Guarantee

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Because we know your time is valuable, if we're not on time for your scheduled service appointment, Windjammer will credit $20.00 toward your next monthly bill, if you request it.